Terms and Conditions

1. Bonding.
1a. Wellplayed Ltd is bonded with The Travel Trust Association. (Membership Number U2376) The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organizers that operate trust accounts, in order to provide financial protection for the consumer. Further details of the Travel Trust Association are issued with your Confirmation of Booking or are available on request.

1b. Financial protection: We are licensed by the Civil Aviation Authority and hold ATOL Number T7038. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds.

1c. Payment for your Flights: “The payments you make for your flights are held by us (in our trust account) on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm its contract with you. We will forward it to you no later than the day after it has been received”.

2. Online Quotations.
Online quotations are intended solely to provide a guide cost for the tailored tours selected. All tours are calculated as per person based on double occupancy and a minimum of four persons per one self-drive car. All quotes provided are mid-term prices and are liable to change depending season sought and can be provided on request. Quotes for smaller or larger parties will vary due to subsequent changes in transportation mode and likewise can be provided upon request. Single supplement rates and upgrades can also be arranged. All online quotations are strictly subject to verification and validation by a Wellplayed Ltd member of staff. Availability of any selection is not guaranteed.

3. Confirmation of booking.
The holiday contract is between the party leader and Wellplayed Ltd. The contract commences when we have sent your Confirmation of Booking and have received your deposit in return. The holiday contract is subject to the English law and is binding under the relevant conventions.

4. DEPOSIT AND FINAL PAYMENT.
A minimum non-refundable booking deposit of 20% applies although this can increase depending on the pre-payment demands of any one tour. The balance of payment is required six weeks (42 days) prior to scheduled date of departure. Payment is required in full if the booking is less than fifty days prior to departure. Payment is to be made by Bank Transfer, Cheque, Draft, or Credit Card (Access, Visa or Master Card). An administration charge of 1.5% is levied against credit card transactions all of which are carried out in pounds sterling through our registered office in England. The equivalent euro exchange rate upon day of transaction will apply. All prices are quoted in euro (€).   

5. Itinerary & Documents.
A detailed itinerary and all necessary travel documents and vouchers are issued upon full payment.

6.Cancellations.
Notification of cancellation must be forwarded in writing via e-mail or fax to Wellplayed Ltd and is subject to the following per person cancellation charges:
* Within 6-4 weeks (42-28 days) of departure date- 30% of the Tour cost
* Within 4-2 weeks (28-14 days) of departure date – 50%% of the Tour cost
* Within 2 weeks (14 days) of departure date - 100% of the Tour cost

7.Unused Portions.
In no case will refunds be made for unused portions of booked itineraries.

8. Changes.
An administrative fee of £25 per change, per person will be charged for any changes to the itinerary requested by the client after deposit has been received. Changes may not be made less than 21 days before travel except with the express written approval of Wellplayed Ltd.

9. Changes by Wellplayed Limited.
As a result of force majeure* Wellplayed Ltd reserves the right to alter or change any its notified suppliers up to the date of departure and will inform the party leader directly. A substitute supplier of comparable standing will be provided whereby the consumer must accept the enforced alteration within 7 days or be subject to cancellation conditions. As a result of force majeure* during the consumer’s holiday, resulting in alteration, amendment, change, curtailment or cancellation of holiday, the consumer cannot maintain a claim for compensation. Cancellation insurance is highly recommended.
* Force majeure to include closure of course due to bereavement, or weather or course condition, war or threat of war, civil strife, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions and other similar events and acts of God outside our control or that of our suppliers.

10. Travel Insurance.
Wellplayed Ltd strongly recommends you undertake travel insurance. We can provide travel insurance, details of which are available upon request. Our travel insurance is provided by the Travel Trust Association and includes cover for your golf equipment.

11. Car Hire.
Car Driver must be 21 years of age and have a valid driver's license. Car Hire, includes, unlimited mileage, CDW (collision damage waiver) and VAT Price does not include location tax, petrol/gas, additional driver fee or excess insurance. At the car hire desk you will be offered the opportunity to buy extra insurance to cover this excess.

12. Consumer Responsibilities.
To check all travel documentation furnished to him/her. To inform him/herself of passport and visa requirements and ensure where necessary their validity. To check with the port authorities/carriers from where you are to depart whether there are likely to be any delays or other problems with flights or ferry crossings before you depart. The consumer is restricted by regulation of carriers and executive authority with regard to weight, type and contents of baggage etc. It is worth noting that some airlines set a nominal charge for carriage of golf clubs regardless; of which the consumer will be responsible for the added expense.

13. Complaints.
Wellplayed Ltd. will react in a positive and courteous manner and endeavor to resolve any complaints you may have. We welcome any feedback, positive or otherwise, as we use this information to improve our service to you and all our customers. In the event that you have any reason to complain about your holiday, please notify our representative and the supplier of the service in question so that we can resolve the problem quickly. If you have a complaint after your holiday it must be notified in writing to Wellplayed Ltd. within 21 days of the end of your holiday. Wellplayed Ltd or its suppliers will not accept any liability if written notice is not received within this time scale.

14. Disclaimer.
Wellplayed Limited shall not be held liable for; and by accepting these terms the customer waives any claim against all such parties for; (a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by; any other transportation company; vendor or supplier; (b) any inconvenience, loss of enjoyment, mental distress or other similar matter; (c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or change in fares or rates; and (d) any cancellation or double booking of reservations or tickets beyond the control of Wellplayed Ltd.

15. Website Contents.
All care has been taken to produce this website to an accurate standard of information regarding all issues and that of our suppliers. Wellplayed Limited will not accept any responsibility for subsequent errors or omissions and in turn would welcome any notification of corrections needed.